Provision of PALS & Complaints Contact Centre Service
The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues. The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of...
Buyer
ATTAIN HEALTH MANAGEMENT SERVICES LTD
Value
£11,406,624
Published
8 Jun 2026
Closes
25 Mar 2025
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other Direct Award
Category
Services
Contract starts
31 Mar 2026
Contract ends
30 Sept 2029
CPV classifications
79510000
Telephone-answering services
Lots
Lot default Provision of PALS & Complaints Contact Centre Service
£39,152
The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facili...
Delivery: East of England · United Kingdom, East of England, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
8 Jun 2026
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.