HMRC User Research Recruitment

As part of the Governments Digital by Default Agenda, HMRC intends to award a contract with a research agency to undertake the recruitment of ‘customers’ to take part in the programme of user research. The agency’s role is to recruit participants to an exact specification, ensuring the customers recruited reflect different profiles to reflect a wide range of customers across the UK. The purpose of this recruitment is for HMRC to test its latest digital services on the participants to ensure the system is fit...