Customer Service & Repairs Review

1. The City of London Corporation's Housing Service manages 2,900 homes across twelve estates in London, located in the Square Mile and six surrounding Boroughs. 2. A restructure of the Housing Division has recently been completed and we would now like to take forward a review consisting of two distinct (but overlapping) elements: i. arrangements for customer service provision across the Housing and Repairs teams ("the customer service element") ii. the existing Repairs and Maintenance team REQUIREMENTS 10. We are...