CWC22183 Omnichannel Solution Preliminary Market Consultation

Wolverhampton City Council (WCC) would like to engage with the market to seek information from potential suppliers to establish the types of Omnichannel solutions available. This will include functionality, delivery types, integration options, data security and costing models. WCC have drafted their new Customer Service Strategy, and this is currently out for consultation. The draft future strategy aim, subject to consultation, is to provide a 'Positive Customer Experience' which is accessible, consistent, efficien...