NDR Reforms - Customer Communications Research

This was a call-off from Crown Commercial Services Research & Insights dynamic purchasing system- RM6126 The VOA would like to understand more about non-domestic rates ratepayers specifically those who are exempt from paying rates (as they are a small business) or who are not businesses. This research seeks to understand and measure their attitudes, behaviours, and preferences, including: What are their attitudes and behaviours regarding their business rates? E.g. do they: believe their rates bill is fair believe r...