Customer Experience Mapping Journey
The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.
Buyer
Department for Work & Pensions
Value
£367,000
Published
2 Sept 2024
Closes
1 Sept 2024
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
1 Sept 2024
Contract ends
3 Mar 2025
CPV classifications
79400000
Business and management consultancy and related services
Lots
Lot default Customer Experience Mapping Journey
£367,000
The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
2 Sept 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.