LCCITS140020 Cross Council Web Chat System

The Council is seeking an organisation to provide web-chat functionality initially on its public website, but with the possibility to roll out to other areas, for example intranet, service desk and other services. The project will deliver: A secure software solution that can be used to chat with our customers online and assist them in finding the information on our web site, enabling them to self-serve in the future reducing the volume of phone and email contact to the council and thereby reducing costs to the coun...