GB-London: Understanding the management and monitoring of waiting lists for adult social care

There is increasing attention and interest in shared metrics relating to waiting times and waiting lists for adult social care support. However, different approaches in how councils understand and manage their waiting lists, and how they record initial contacts, assessments and reviews makes any meaningful comparison or national overview and understanding difficult to achieve. PCH is undertaking a collective and collaborative approach to developing a shared understanding of the complexities and nature of waiting li...