Independent Health Complaints Advocacy Service Framework

The Service will support patients, service users, residents, their family, carer or representative ("Clients"), with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012,including that which falls under the remit of the Health Service Ombudsman, such as complaints about poor treatment or service provided through health services in England. The Service will also support Client's complaints when they concern health and social care services (and not one servi...