Further Competition under CCS Framework RM1498 Lot 5 for Contact Centre System Replacement
Contract to replace the current contact centre infrastructure including: ? Web (Knowledge Management System & Co Browsing). ? Speech Analytics. ? Speech Dial. ? IVR. ? Replacement of all current Call Pilot functionality ? Work Force Management (Support and maintenance).
Buyer
Liverpool City Council
Value
£1,691,465
Published
18 Nov 2016
Closes
11 Jan 2016
Procurement details
Source
Contracts Finder
Region
Liverpool
Procurement method
Open
Category
Services
Contract starts
31 May 2016
Contract ends
31 May 2019
CPV classifications
32500000
Telecommunications equipment and supplies
Lots
Lot default Further Competition under CCS Framework RM1498 Lot 5 for Contact Centre System Replacement
£1,691,465
Contract to replace the current contact centre infrastructure including: ? Web (Knowledge Management System & Co Browsing). ? Speech Analytics. ? Speech Dial. ? IVR. ? Replacement of all current Call Pilot functionality ? Work Force Management (Support and maintenance).
Delivery: North West · United Kingdom, North West, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
20 Oct 2016
Awarded contract notice on Contracts Finder
Award notice · Web page
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