Passenger Satisfaction Research: Rolling Online User Satisfaction Research

Rolling Online User Survey to be carried out on an ongoing basis to track topline satisfaction by mode: This is a short survey covering key measures of satisfaction for bus, tram and train (example for bus, same applies for tram and train) providing satisfaction with: o Local bus service overall o The length of journey (time on bus) o Value for money for the local bus services o Punctuality of the bus service Additional information: Full tender documentation including the Specification, Invitation to Tender, Draft...