Interactive Voice Recognition - Tuning & Optimisation
IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers. IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.
Buyer
STUDENT LOANS COMPANY LIMITED
Value
£43,400
Published
2 Sept 2021
Closes
20 Jul 2021
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Direct
Category
Services
Contract starts
29 Jul 2021
Contract ends
31 Oct 2021
CPV classifications
64200000
Telecommunications services
Lots
Lot default Interactive Voice Recognition - Tuning & Optimisation
£43,400
IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers. IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.
Delivery: Scotland · United Kingdom, Scotland, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
2 Sept 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
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