Call Back Assist, Install, Licences, Support & Maintenance
The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.
Buyer
Warwickshire Police
Value
£134,495
Published
8 Mar 2024
Closes
23 Oct 2023
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other Exemption
Category
Goods
Contract starts
31 Mar 2024
Contract ends
31 Mar 2027
CPV classifications
48000000
Software package and information systems
Lots
Lot default Call Back Assist, Install, Licences, Support & Maintenance
£134,495
The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option t...
Delivery: West Midlands · United Kingdom, West Midlands, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
8 Mar 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.