Personal Tax Account/Digital Segmentation/ Contact
Assignment under the Market Research Framework MR130001 HMRCâs vision is to deliver a 21st century transparent tax system, enabled by digital services which are safe and easy to use for the customer, inexpensive for HMRC and ensures revenue sustainability. The research will support HMRCâs objective to reduce contact and migrate customers to digital channels by understanding how to achieve this for the flagship Personal Account that will be accessible by all individuals. The research will identify the varying ne...
Buyer
H M REVENUE & CUSTOMS
Value
£277,000
Published
18 Nov 2016
Closes
17 Nov 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Not Applicable
Category
Services
Contract starts
9 Feb 2016
Contract ends
30 Dec 2016
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default Personal Tax Account/Digital Segmentation/ Contact
£277,000
Assignment under the Market Research Framework MR130001 HMRCâs vision is to deliver a 21st century transparent tax system, enabled by digital services which are safe and easy to use for the customer, inexpensive for HMRC and ensures revenue sustainability. The research will support HMRCâs objective to reduce contact and migrate customers to digital chann...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
18 Feb 2016
Awarded contract notice on Contracts Finder
Award notice · Web page
Personal Tax Account Brief
Not provided
Personal Tax Account Brief
Application/msword · Word document
Personal Tax Account Service Order
Not provided
Personal Tax Account Service Order
Application/msword · Word document
Contains public sector information licensed under the Open Government Licence v3.0.