2018 - 660 Operational Research

The group is now developing an ambitious change programme to drive quality and high levels of performance into the business. In the last year we responded to 90,000 responsive repairs which is just under 4 repairs per property. This is very high compared to high performing organisations. We have also seen a growth in high cost void works which have driven our average void cost up to £2200 per property. The group is now developing an ambitious change programme to drive quality and high levels of performance into th...