ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance
Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.
Buyer
Department for Work & Pensions
Value
£6,500,000
Published
2 Sept 2024
Closes
19 Aug 2024
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
30 Sept 2024
Contract ends
30 Sept 2027
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance
£10,820,000
Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and I...
Delivery: North East · United Kingdom, North East, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
2 Sept 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
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Not provided
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Contains public sector information licensed under the Open Government Licence v3.0.