Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations

The London Borough of Lambeth is currently seeking consultancy services to deliver an options appraisal for a best-in-class future state operating model for its contact centre operations. Key deliverables of the engagement include but are not limited to: • Options for future state operating models and partners that are best in breed, with clear appraisal against our criteria, and a recommendation for the best fit for Lambeth, with sufficient detail for Lambeth to select a preferred model. • Appraisal of all sec...