PS/17/04 Contact Centre Association Accreditation & Membership
Following the Varney report in 2008, it was decided that all Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. It was decided that this should be the Contact Centre Association (CCA). All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. This keeps DVLA up to date with new white papers and performance metrics for both the public a...
Buyer
D V L A
Value
£60,000
Published
3 Jul 2017
Closes
30 May 2017
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Direct
Category
Services
Contract starts
31 Aug 2017
Contract ends
31 Aug 2021
CPV classifications
98100000
Membership organisation services
Lots
Lot default PS/17/04 Contact Centre Association Accreditation & Membership
£60,000
Following the Varney report in 2008, it was decided that all Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. It was decided that this should be the Contact Centre Association (CCA). All Contact Centres in the public sector are accredited by the CCA. The...
Documents
Unlock document linkAwarded contract notice on Contracts Finder
3 Jul 2017
Awarded contract notice on Contracts Finder
Award notice · Web page
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