The Provision of a Customer Relationship Management System

Sefton Council is seeking to procure a Customer Relationship management system to replace its currentsystem. The proposed period of contract is 1/11/2019 to 31/10/2024 plus 2 x 1 year optional periods. As part of the Council's Framework for Change programme, the Council is seeking to create significant improvements in its digital presence in order to drive transformational change in the way that it engages with communities, local businesses, visitors, potential investors and employees. This forms part of the redesi...