Contact Centre Services
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: â¢management of customer contact through social media channels, secure messaging and chatbots â¢ad-hoc administration work to support account processing â¢additional blended work to support contact and repayments processing â¢outbound calling â¢web chat
Buyer
STUDENT LOANS COMPANY LIMITED
Value
£50,600,000
Published
11 Mar 2021
Closes
4 Mar 2021
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other
Category
Services
Contract starts
30 Mar 2021
Contract ends
30 Mar 2025
CPV classifications
79342300
Customer services
Lots
Lot default Contact Centre Services
£50,600,000
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: â¢management of customer contact through social media channels, secure messaging and chatbots â¢ad-hoc administration work to support account processing â¢additional blended work to support contact and repayments proce...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
11 Mar 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
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Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.