RSSB2655 - T1140 Defining the requirements of a seat comfort selection process

The Rail Technical Strategy (RTS) provides strategic guidance to industry, underpinned by the 4Cs: Cost, Capacity, Carbon, and Customer. This research presents an opportunity to improve the customer experience, through enhancing passenger satisfaction of seat comfort. Passenger comfort during rail travel is an important aspect of the customer experience, and forms part of the rolling stock vision for comfortable and attractive train interiors (RTS, 2012). One key aspect of passenger comfort is the seat, and the com...