Contact Centre as a Service
Norfolk County Council wishes to procure a new customer contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. The solution is on-premise. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. Norfolk County Council wishes to procure a new contact centre service. The primary drivers are: to improve security, resilience, user expe...
Buyer
Norfolk County Council
Value
Not provided
Published
1 Aug 2023
Closes
18 Aug 2023
Procurement details
Source
Contracts Finder
Region
Norwich and East Norfolk
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default Contact Centre as a Service
Value not provided
Norfolk County Council wishes to procure a new customer contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. The solution is on-premise. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract end...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
10 Jul 2023
Opportunity notice on Contracts Finder
Tender notice · Web page
Additional information on how to apply for this contract
Not provided
Additional information on how to apply for this contract
Document
Contains public sector information licensed under the Open Government Licence v3.0.