RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)
The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they call.
Buyer
Bristol City Council
Value
£920,000
Published
16 Sept 2024
Closes
6 Sept 2024
Procurement details
Source
Contracts Finder
Region
Bristol, City of
Procurement method
Open
Category
Goods
Contract starts
8 Sept 2024
Contract ends
8 Sept 2026
CPV classifications
48000000
Software package and information systems
Lots
Lot default RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)
£920,000
The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they c...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
16 Sept 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
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