Master Customer Journey: I am a small business owner and cannot meet my tax liabilities (external research)
Assignment under the Market Research Framework MR130001. This small-scale qualitative research will look to understand customers' experiences when they are unable to meet their tax obligations. In particular, it will seek to understand the customers' needs and actions at this time, and their experience of interactions with HMRC. This will enable us to improve our services for customers.
Buyer
H M REVENUE & CUSTOMS
Value
£15,000
Published
14 Dec 2017
Closes
19 Sept 2017
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
16 Oct 2017
Contract ends
2 Feb 2018
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default Master Customer Journey: I am a small business owner and cannot meet my tax liabilities (external research)
£15,000
Assignment under the Market Research Framework MR130001. This small-scale qualitative research will look to understand customers' experiences when they are unable to meet their tax obligations. In particular, it will seek to understand the customers' needs and actions at this time, and their experience of interactions with HMRC. This will enable us to improv...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
14 Dec 2017
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.