Contact Centres and Business Services
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private secto...
Buyer
Government Commercial Agency
Value
£3,500,000,000
Published
8 Apr 2025
Closes
10 May 2021
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
9 Aug 2021
Contract ends
9 Feb 2026
CPV classifications
48400000
Business transaction and personal business software package
Lots
Lot default Contact Centres and Business Services
£3,500,000,000
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments an...
Delivery: United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
6 Apr 2021
Opportunity notice on Contracts Finder
Tender notice · Web page
Contract Notice Transparency Information for Crown Commercial Service Framework Contract
Not provided
Contract Notice Transparency Information for Crown Commercial Service Framework Contract
Contract notice · Word document
Authorised Customer List RM6181
Not provided
Authorised Customer List RM6181
Contract notice · Word document
Contract Notice rights reserved for Crown Commercial Service Framework Agreement
Not provided
Contract Notice rights reserved for Crown Commercial Service Framework Agreement
Contract notice · Word document
RM6181 Bid Pack
Not provided
RM6181 Bid Pack
Bidding documents · ZIP archive
Find A Tender notice
Not provided
Find A Tender notice
Tender notice
Corrigendum
Not provided
Corrigendum
Tender notice
Attachment 9 - Framework Contract Documents v2
Not provided
Attachment 9 - Framework Contract Documents v2
Bidding documents · ZIP archive
RM6181 Bid Pack
Not provided
RM6181 Bid Pack
Bidding documents · ZIP archive
Awarded contract notice on Contracts Finder
25 Aug 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
Untitled document
Not provided
Award notice · ZIP archive
Find A Tender notice
Not provided
Find A Tender notice
Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.