Contact Centre Services
This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.
Buyer
Department For Work and Pensions
Value
£90,600,000
Published
18 Nov 2016
Closes
6 Feb 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other
Category
Services
Contract starts
21 Dec 2015
Contract ends
17 Oct 2021
CPV classifications
72700000
Computer network services
Lots
Lot default Contact Centre Services
£90,600,000
This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
2 Feb 2016
Awarded contract notice on Contracts Finder
Award notice · Web page
Part 3
Not provided
Part 3
Application/x zip compressed · ZIP archive
Part 2
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Part 2
Application/x zip compressed · ZIP archive
Part 1
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Part 1
Application/x zip compressed · ZIP archive
Contains public sector information licensed under the Open Government Licence v3.0.