Understanding customer experience of parcel deliveries
Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.
Buyer
OFCOM
Value
£70,680
Published
22 Jun 2026
Closes
20 Mar 2026
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other Mini Competition Via Ofcom Market Research Framework Agreement
Category
Services
Contract starts
17 May 2026
Contract ends
30 Sept 2026
CPV classifications
79310000
Market research services
Lots
Lot default Understanding customer experience of parcel deliveries
£70,680
Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
22 Jun 2026
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.