Understanding customer experience of parcel deliveries
Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.
Buyer
OFCOM
Value
£70,680
Published
22 Jun 2026
Closes
20 Mar 2026
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other Mini Competition Via Ofcom Market Research Framework Agreement
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79310000
Market research services
Lots
Understanding customer experience of parcel deliveries
Lot default
£70,680
Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.
Delivery: London · United Kingdom, London, United Kingdom
Document metadata
Awarded contract notice on Contracts Finder
Awarded contract notice on Contracts Finder
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22 Jun 2026
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