Customer Feedback Programme Survey Provider

Stonewater requires access to high quality customer insight. To support existing feedback mechanisms, Stonewater undertakes surveys across a variety of service areas as close to the point of customer experience as possible. These are wholly conducted by telephone through a 3rd party supplier. This approach developed several years ago covers the following areas; reactive repairs, planned maintenance, lettings and allocation of homes, handling of complaints and handling of anti-social behaviour. In order to bring Sto...