Acas ITSM Tool
The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this. Our aim has been to procure an ITSM tool to improve customer service and user request management, The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.
Buyer
ADVISORY, CONCILIATION AND ARBITRATION SERVICE
Value
£52,962
Published
4 Feb 2021
Closes
16 Oct 2020
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
14 Dec 2020
Contract ends
13 Nov 2024
CPV classifications
72250000
System and support services
Lots
Lot default Acas ITSM Tool
£52,962
The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this. Our aim has been to procure an ITSM tool to improve customer service and user request management, The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportuni...
Documents
Unlock document linkAwarded contract notice on Contracts Finder
4 Feb 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
Untitled document
Not provided
Contract signed · PDF
Contains public sector information licensed under the Open Government Licence v3.0.