Behavioural Insights: Direct Award via Crown Commercial Service Framework RM3742 (Behavioural Insights Consulting and Research)

Behavioural Insights Team Limited will undertake a Study that will introduce behavioural insights in to the NHS 111 telephony service. This will be undertaken by varying the script used by clinical call handlers to improve adherence to advice. This study will enable Behavioural Insights Team Limited to provide the Customer with insight and suggestions for evidence-based changes to scripts that could be used to improve adherence to advice not to attend Accident and Emergency, and reduce costs. The Study will be unde...