Return to Collection debt and Covid impacts.

This is a KAI Social Research contract which was let through Research & Insights Dynamic Purchasing System. HMRC debt balance has increased significantly as a result of the pandemic as well as two significant pauses in active debt collection activity. in response to this, as well as reduced collector resource and increased workload Debt Managment have transformed debt collection, in concert with stakeholders across HMRC, by introducing an innovative risking model segmenting customers. We are able to quantify perfor...