Quotation for Audit of Services Provided by Housing Options - AWARD

Quotation for Audit of Services Provided by Housing Options The Housing Choice service are seeking a third-party organisation to undertake an audit of the service provided by Housing Options. The audit will focus on two key elements: 1. Assessment of handling initial contact by undertaking a 'mystery' customer exercise to include the following methods • Telephone calls (15 calls) • Face to face visits (10 visits) • Email (5 emails) 2. Assessment of housing options and homelessness advice by • Assessing 30 c...