Contact Centre Software and Workforce Planning System
CQC require a multichannel customer service solution with intergrated fron office and back office workforce optimisation for its National Customer Service centre. The solution needs to support flexible deployment of multi skilled agents across front and back office areas. The system will allow managers to access reports, dashboards and real time data.
Buyer
Care Quality Commission
Value
£653,598
Published
21 Nov 2017
Closes
13 May 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
30 Sept 2015
Contract ends
30 Sept 2017
CPV classifications
32551400
Telephone network
Lots
Lot default Contact Centre Software and Workforce Planning System
£653,598
CQC require a multichannel customer service solution with intergrated fron office and back office workforce optimisation for its National Customer Service centre. The solution needs to support flexible deployment of multi skilled agents across front and back office areas. The system will allow managers to access reports, dashboards and real time data.
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
21 Nov 2017
Awarded contract notice on Contracts Finder
Award notice · Web page
CQC ICTC 23b
Not provided
CQC ICTC 23b
Contract signed · PDF
Contains public sector information licensed under the Open Government Licence v3.0.