UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017
The overall objective of this research is to evaluate the quality and user experience of written guidance on the Acas website, and whether the service is meeting customer need, with a view to informing the construction of the new Acas website and ongoing efforts to encourage the use of online guidance rather than the helpline. We would also like to establish a baseline against which we can benchmark in future, once the website has been reengineered. To do this, we would like to evaluate the user experience; the eas...
Buyer
UK SHARED BUSINESS SERVICES LIMITED
Value
£78,736
Published
7 Nov 2017
Closes
23 Oct 2017
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other Market Research Framework
Category
Services
Contract starts
2 Nov 2017
Contract ends
30 Nov 2018
CPV classifications
73200000
Research and development consultancy services
Lots
Lot default UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017
£85,000
The overall objective of this research is to evaluate the quality and user experience of written guidance on the Acas website, and whether the service is meeting customer need, with a view to informing the construction of the new Acas website and ongoing efforts to encourage the use of online guidance rather than the helpline. We would also like to establish...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
7 Nov 2017
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.