Collections, Caseload Manager, and Paypoint Integration
Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award...
Buyer
ROOFTOP HOUSING GROUP LIMITED
Value
£343,579
Published
4 Aug 2026
Closes
13 Jul 2026
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
18 Jul 2026
Contract ends
18 Jul 2029
CPV classifications
48000000
Software package and information systems
Lots
Lot default Collections, Caseload Manager, and Paypoint Integration
£343,579
Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identif...
Documents
Unlock document linkAwarded contract notice on Contracts Finder
4 Aug 2026
Awarded contract notice on Contracts Finder
Award notice · Web page
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