Provision of Software and Maintenance

5.1 Standard base entry Clearswift support and maintenance . • 24x7 service desk support, with weekend calls routed to on call engineers via a call logging service • 24x7 access to the Clearswift support portal for access to our knowledge base and extensive self-help resources • First line (L1) application/product support for initial review and response to customer service requests and escalation of unresolved issues to technical support specialists • Second line (L2) technical support through product speci...