Omnichannel Contact Centre Solution
This is a Contract Award Notice The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre. This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months. Total Awarded Value is maximum of all charges including any optional contract exten...
Buyer
Care Quality Commission
Value
£2,261,782
Published
4 Apr 2025
Closes
26 Mar 2025
Procurement details
Source
Contracts Finder
Region
Tyneside
Procurement method
Selective
Category
Services
Contract starts
31 Mar 2025
Contract ends
31 Mar 2029
CPV classifications
48517000
IT software package
Lots
Lot default Omnichannel Contact Centre Solution
£2,261,782
This is a Contract Award Notice The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre. This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process. The Contract is awarded for an...
Delivery: England · United Kingdom, England, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
4 Apr 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
CQC CS 018 - G Cloud 14 - Call off Contract - Redacted
Not provided
CQC CS 018 - G Cloud 14 - Call off Contract - Redacted
Contains public sector information licensed under the Open Government Licence v3.0.