PR18: Assessing the quality of the routes'/the System Operator's stakeholder engagement in developing business plans for Control Period 6

We want to assess how well Network Rail's routes and the System Operator (SO) engages with their customers and end users in developing their business plans. This reflects our wider objective of ensuring that Network Rail's customers/stakeholders can play an effective role in influencing what the routes/the SO should deliver, as well as in challenging them where performance falls below what is expected (as necessary). Project objective: The aim of this work is to support our assessment/grading (e.g. a score of 1-5)...