Broadacres Cloud Telephony and associated services 2022
1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. 1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement c...
Buyer
Broadacres Housing Association
Value
£120,000
Published
23 Dec 2022
Closes
30 Nov 2022
Procurement details
Source
Contracts Finder
Region
North Yorkshire CC
Procurement method
Open
Category
Goods
Contract starts
3 Jan 2023
Contract ends
3 Jan 2026
CPV classifications
72400000
Internet services
Lots
Lot default Broadacres Cloud Telephony and associated services 2022
£120,000
1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. 1.2 Broadacres are looking...
Delivery: Yorkshire and the Humber · United Kingdom, Yorkshire and the Humber, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
23 Dec 2022
Awarded contract notice on Contracts Finder
Award notice · Web page
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Not provided
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.