Provision of an Outsourced Contact Centre and Business Services
This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are
Buyer
Government Commercial Agency
Value
£73,910,000
Published
9 Mar 2026
Closes
19 Feb 2025
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
2 Feb 2026
Contract ends
1 Feb 2028
CPV classifications
72222300
Information technology services
Lots
Lot default Provision of an Outsourced Contact Centre and Business Services
£73,910,000
This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are
Delivery: East Midlands · United Kingdom, East of England · United Kingdom, London · United Kingdom, North East · United Kingdom, North West · United Kingdom, South East · United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
9 Mar 2026
Awarded contract notice on Contracts Finder
Award notice · Web page
Untitled document
Not provided
Contract schedule · ZIP archive
Contains public sector information licensed under the Open Government Licence v3.0.