Service Quality Regime (SQR): Inspection and Mystery Shopper Services
GTR are looking to procure a partner / s to deliver the Department for Transports (DfT) specified requirements for a Service Quality Regime. GTR currently have an internal service quality audit team (QuEST) and a supplier who provide mystery shopping services. The DfT have specified that the auditing / inspection function must be outsourced to an external supplier and TUPE process will be followed for the existing QuEST team. GTR therefore require an outsourced 'Service Quality Regime' (SQR) partner / s to deliver...
Buyer
GOVIA THAMESLINK RAILWAY LIMITED
Value
£1,000,000
Published
11 Oct 2021
Closes
25 Oct 2021
Procurement details
Source
Contracts Finder
Region
Camden and City of London
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79212000
Auditing services
Lots
Lot default Service Quality Regime (SQR): Inspection and Mystery Shopper Services
£1,000,000
GTR are looking to procure a partner / s to deliver the Department for Transports (DfT) specified requirements for a Service Quality Regime. GTR currently have an internal service quality audit team (QuEST) and a supplier who provide mystery shopping services. The DfT have specified that the auditing / inspection function must be outsourced to an external su...
Delivery: East of England · United Kingdom, London · United Kingdom, South East · United Kingdom, East of England, London, South East
Documents
Unlock document linkOpportunity notice on Contracts Finder
24 Sept 2021
Opportunity notice on Contracts Finder
Tender notice · Web page
Expression of Interest Service Quality Regime (SQR): Inspection / Auditing and Mystery Shopper Services and
Not provided
Expression of Interest Service Quality Regime (SQR): Inspection / Auditing and Mystery Shopper Services and
Tender notice · PDF
Contains public sector information licensed under the Open Government Licence v3.0.