Customer Engagement Centre
The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologie...
Buyer
Department For Education
Value
£37,639,285
Published
11 Mar 2021
Closes
9 Oct 2020
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
1 Aug 2021
Contract ends
1 Aug 2026
CPV classifications
79416000
Public relations services
Lots
Lot default Customer Engagement Centre
£37,639,285
The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service...
Delivery: United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
11 Mar 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.