Patient Experience Measure Stages 2 & 3

Berkshire Healthcare NHS Foundation Trust requires a service provider to improve their measurement, analysis and dissemination of patient feedback. Berkshire Healthcare is seeking to contract with a suitably qualified provider to develop a patient experience measurement to be used across all their services in community and mental health. This should complement the Friends and Family Test (FFT) which is nationally mandated for use as well as any other national patient survey programmes the Trust participates in, for...