Ofwat and Consumer Council for Water State of the Water Nation Survey

We are working together to develop insights on customers' knowledge, actions and behaviour. This will inform our communications and policy work. The ITT is for quantitative research with household water customers (i.e. household water bill payers, not business customers). The survey will look at customer knowledge, engagement, actions and priorities in relation to water. This includes questions on how they use water, their understanding of the water industry and their water company, and their perceptions of this. O...