CH232464 OUT OF HOURS CALL CENTRE SERVICE
Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- offic...
Buyer
London Borough of Ealing Council
Value
£7,000,000
Published
5 Apr 2024
Closes
16 Dec 2024
Procurement details
Source
Contracts Finder
Region
Ealing
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79510000
Telephone-answering services
Lots
Lot default CH232464 OUT OF HOURS CALL CENTRE SERVICE
£7,000,000
Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences....
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
5 Apr 2024
Opportunity notice on Contracts Finder
Tender notice · Web page
OOH Spec V6 28th November 2023
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OOH Spec V6 28th November 2023
Word document
Appendix 5 to ITPD Part 1 Certificate of no change V Final 17th January 2017
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Appendix 5 to ITPD Part 1 Certificate of no change V Final 17th January 2017
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Appendix 4 to ITPD part 1- list of documents which will comprise a compliant tender V2
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Appendix 4 to ITPD part 1- list of documents which will comprise a compliant tender V2
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Appendix 13 to the ITPD Form of Tender V4 CN
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Appendix 13 to the ITPD Form of Tender V4 CN
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Appendix 12 to the ITPD part 1- document list V3 27th November 2023
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Appendix 12 to the ITPD part 1- document list V3 27th November 2023
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Appendix 9 to ITPD Part 1 vision for the joint service V3 11th December 2023 CN
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Appendix 9 to ITPD Part 1 vision for the joint service V3 11th December 2023 CN
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Appendix 2 to ITPD Part 1 Submissions Checklist V Final 17th January 2017
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Appendix 2 to ITPD Part 1 Submissions Checklist V Final 17th January 2017
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ITPD Part 1 -Out of Hours Service V9 4th April 2024 CHVHCNVHVH
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ITPD Part 1 -Out of Hours Service V9 4th April 2024 CHVHCNVHVH
Word document
Appendix 3 to ITPD Part 1 Non Collusive Tendering Certificate V Final 17th January 2017
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Appendix 3 to ITPD Part 1 Non Collusive Tendering Certificate V Final 17th January 2017
Word document
Appendix 10 to ITPD Part 1 Derogations table to be completed by bidders V1
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Appendix 10 to ITPD Part 1 Derogations table to be completed by bidders V1
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Appendix 8 to ITPD Part 1 13th November 2023 V2 Confidentiality Undertaking
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Appendix 8 to ITPD Part 1 13th November 2023 V2 Confidentiality Undertaking
Word document
Contains public sector information licensed under the Open Government Licence v3.0.