Tender for an outsourced switchboard service for the Electoral Commission

The Electoral Commission is seeking a supplier to provide an outsourced switchboard service answering calls to the organisation's main number and transferring these to the correct member of Commission staff. The supplier will provide a service for up to 150 of the Commission's staff who are based in offices in London, Cardiff, Edinburgh and Belfast. The service will be provided as a minimum between 8.30 am and 5.30 pm Monday to Friday excluding public holidays. We receive on average about 900 calls per month via th...