1516BC11 Customer Experience of Stopping Tax Credits and Transition to Universal Credit
The research will inform the improvement of the current âstopping tax creditsâ service, and will inform the development of further services designed to move larger volumes of tax credits customers to Universal Credit. It will help ensure that the customer journey is as smooth as possible, and inform communication products (from DWP and HMRC) for customers moving into Universal Credit.
Buyer
H M REVENUE & CUSTOMS
Value
£57,290
Published
18 Nov 2016
Closes
26 Nov 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other
Category
Services
Contract starts
11 Dec 2015
Contract ends
29 May 2016
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default 1516BC11 Customer Experience of Stopping Tax Credits and Transition to Universal Credit
£57,290
The research will inform the improvement of the current âstopping tax creditsâ service, and will inform the development of further services designed to move larger volumes of tax credits customers to Universal Credit. It will help ensure that the customer journey is as smooth as possible, and inform communication products (from DWP and HMRC) for customer...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
12 Jan 2016
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.