Telephony and Contact Centre Service
B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal cal...
Buyer
Bath & North East Somerset Council
Value
£1,945,154
Published
8 Nov 2024
Closes
6 Sept 2024
Procurement details
Source
Contracts Finder
Region
Bath and North East Somerset, North Somerset and South Gloucestershire
Procurement method
Other
Category
Services
Contract starts
2 Dec 2024
Contract ends
1 Dec 2029
CPV classifications
32500000
Telecommunications equipment and supplies
Lots
Lot default Telephony and Contact Centre Service
£1,945,154
B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern e...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
8 Nov 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.