CJ720 Clearing Contact Centre - RM6116 Network Services 3
To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c
Buyer
Leeds Beckett University
Value
£342,000
Published
18 Apr 2024
Closes
14 Apr 2024
Procurement details
Source
Contracts Finder
Region
Leeds
Procurement method
Selective
Category
Services
Contract starts
15 Apr 2024
Contract ends
15 Apr 2027
CPV classifications
72212510
Communication software development services
Lots
Lot default CJ720 Clearing Contact Centre - RM6116 Network Services 3
£342,000
To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c
Delivery: Yorkshire and the Humber · United Kingdom, Yorkshire and the Humber, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
18 Apr 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
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Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.