Automated Telephony and Chatbot Services
Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services. Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.
Buyer
Norwich City Council
Value
£65,805
Published
9 Oct 2023
Closes
1 Aug 2023
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
13 Sept 2023
Contract ends
13 Sept 2025
CPV classifications
48000000
Software package and information systems
Lots
Lot default Automated Telephony and Chatbot Services
£65,805
Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services. Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.
Delivery: East of England · United Kingdom, East of England, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
9 Oct 2023
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.